Lodestar Family Eye Care wants you to have the most positive experience possible and look forward to assisting you with any insurance questions you may have. Several of the more common questions are listed below.
Your insurance will be accepted according to the benefits of your specific policy. Some necessary information must be obtained during your pre-registration call in order to verify your benefits, so please have the information in advance. If you do not have insurance, payment for your services is due, in full, on the date of service. For your convenience, we accept Visa, Master Card, American Express, Discover and Care Credit, as well as cash and checks for payments.
We are glad to file for your insurance so long as we are provided with the appropriate information. As a courtesy, we will file insurance claims for all insurance plans in which we participate. Please keep in mind, we do not work for your insurance company, we work for you and therefore, you are ultimately responsible for payment. You may be responsible for any co-payments and deductible amounts or any non-covered services. Charges that are not covered by your insurance are due and payable at the time of service, and any balance not covered by insurance is the patient’s responsibility.
We participate in many major insurance plans. If you do not see your plan on the list below, please call our office to see if your plan is accepted. Many medical insurance companies require pre-authorization for medical services. If your insurance requires you to pre-certify, pre-authorize or get a second opinion, you must do this prior to your exam date. Please consult with your insurance company or primary care physician to obtain a pre-authorization, if required.
We understand that comprehending insurance plans and what is covered can be frustrating and intimidating. Do not hesitate to contact our office with any questions or concerns that you may have. We will work with you and your insurance companies to ensure you are maximizing your benefits.
A: Vision coverage plans are often included in your medical insurance, so it is important to contact your medical insurance company before your appointment to verify your vision benefits. We need to see the medical insurance card at the time of your visit to insure appropriate insurance billing.
Having both the vision and medical insurance plans on file helps us to streamline your care. For example, if an eye infection or injury occurs at any point during the year, we can bill your medical insurance for the medical visit, without having to burden you when you are not feeling your best.